Frequently Asked Questions
What materials do you use?
We work with a variety of materials to create our handmade gifts. Each product listing will specify the materials used so you know exactly what you're getting.
Can I customize my order?
Absolutely! Personalization is at the heart of what we do. Each product will have specific customization options — simply enter your details at checkout and we'll take care of the rest.
How long does it take to receive my order?
Because every item is handmade and personalized just for you, please allow 2 weeks for production before your order ships. Shipping times vary by location.
Do you offer rush orders?
Please contact us before placing your order if you need it by a specific date and we'll do our best to accommodate you.
What is your return policy?
Because our products are personalized, we are unable to accept returns unless your item arrives damaged or defective. Please reach out to us at info@cartermadecustoms.com and we'll make it right.
How do I care for my product?
Care instructions vary by material. Specific care guidelines will be included with your order.
How can I contact you?
You can reach us through our Contact page or email us directly at info@cartermadecustoms.com and we'll get back to you as soon as possible!